Booking conditions, Yr Helyg / The Willows LL53 7RW

Having a booking with us means that you have entering into a legally binding contract, governed by English Law.

A condition of that contract is for us to reserve the pitch and not let it out to anyone else, and for you to arrive and use it.

Persons on Site

Only guests, customers and visitors aged over 18yrs are allowed on the site.

Children are not allowed on site at any time.

Dogs/Pets

Dogs/Pets are not to be left in units if you are not onsite. Dogs DIE if they get too hot. If a dog is found to have been left in an unattended unit whilst you are offsite, we reserve the right to break in and rescue. The police will likely be informed.

The Pitch

The pitch offered is only for the declared number of persons/dogs/cars etc.

If you arrive with more people, more cars, different tent etc. We may not have an alternative pitch for you. 

If your booking varies, always check with us in advance prior to setting off on your journey.

Arrival and Departure

Arrival time is after 1pm. 

Departure time is before 11am

Late Arrivals

All Arrivals should aim to be checked in no later than 6pm. However if you are delayed and anticipate that you will be later than 6pm please contact us via phone to let us know.

Deposits, and Balance Payments

A deposit is the amount charged in consideration of reserving a pitch for you (i.e. you are paying us to reserve that pitch for you for your benefit and to our detriment of us not being able to reserve it for somebody else).

If you cancel or are unable to arrive your deposit is not refundable, as the service of reserving the pitch for you will already have been fulfilled. 

Deposits are deductible from the total charge for your stay.  We will, if not a last minute cancellation, try if possible to transfer your booking to a later a date within the same season as your original booking.

If we have to cancel your booking (not including Local Authority, Government, Recognised Authority, Closures for whatever the reason restrictions) we will refund your deposit.

COVID: if covid interferes in any way with a booking we will transfer to another date.

Balance payments are required 28 days in advance of your arrival.

No refunds will be given for bad weather, early departure or cancellation [we advise that you take out Holiday insurance].

Electric hook-ups

Due to the soaring prices of electricity, any booking taken from the 1st of January 2023 onwards will not include the price of electricity. Electricity meters will now be attached to all hook-ups. This includes all caravan, camping, glamping and self catering accommodation. Top-ups of electricity meters will be available at the site office. Electricity will be sold to you at the price that we pay for it. Any electric left on the meter at the end of your stay will be refunded to you.

We feel this is a fairer system than blanket price increases, since it results in customers paying ONLY for what they use. All prices therefore, remain unchanged from 2022. (If you have booked touring pitches, camping, glamping or self catering accommodation for the 2023 season before the 1st of January 2023, your electricity use is included in the price.)

Seasonal pitches for 2023 will be contacted individually, and a price reduction will be offered accordingly.

Electric Cars/Electric Motor Bikes

We do not have charging facilities for electric cars, the hookups will not take the load and will trip the whole site. Please do not attempt it: £50 charge for misuse of hookups.

The nearest charging point is at Plas Glyn y Weddw, National Trust [NT] Llanbedrog, also one in Nefyn NT carpark and one at Porth Oer NT carpark

Charging points is something we are looking into, please bear with us in the meantime.

Campfire/ Fire Pits

No campfires/ Fire Pits raised or otherwise allowed to be used on site. Raised charcoal BBQ allowed (BBQ Bricks free to use dotted around the site).

Washing lines

We do not allow washing lines, [rotary accepted] nor flags. No electric heaters permitted in awnings.- [Health and Safety regulations]

Balls, Games, Cycling

Please note that cycling, ball games including boules or the playing of any kind, is not permitted on the main touring or camping field. 

Visitors

All visitors must be 18 yrs old or over. No Children.

Visitors by prior arrangement with site management only.

Groups

We do not accept any groups.

Groups are classified as more than 4 people

Individual unit bookings which upon arrival constitute bookings made as part of a group, are likely to be asked to leave.

No refunds will be given.

Noise

No loud music to be played at anytime.

Noise that is likely to, or does, disturb others will not be tolerated at any time, you are likely to be told to leave; no refunds will be given.

The use of foul language at anytime is not acceptable, you will be told to leave; no refunds will be given.

Willerby Static
Due to Insurance Conditions and Fire Regulations, no more than 4 persons are allowed to stay overnight in the Park Home.

Damage to Property

Any damage caused to property belonging to The Willows, must be paid for prior to departure

Caveat

We reserve the right to refuse site entry to, or eject from the site, anyone we consider to be under the influence of alcohol.  In this instance no refund will be made.

Please note, confirmation of a booking implies that you have read and understood the Booking Conditions .

The proprietor reserves the right to refuse entry, or eject from the Site at any time; any person(s) causing a nuisance, disturbance, and/or breaching of site conditions. No refund will be made.

Our price guide is a guide: Prices may vary during the season due to offers etc. The price offered upon booking is the agreed price.